Summary
Overview
Work History
Education
Skills
Certification
Hobbies
Languages
Timeline
Generic
Jason Ruello

Jason Ruello

Warszawa

Summary

Hardworking and reliable with excellent organizational skills and in-depth understanding of board assembly, soldering and hand tool operation. Work on printed circuit boards, modules and other components. Detail-oriented and highly efficient worker. Speed-focused assembly line team member adept at reading drawings and schematics, riveting and overall construction of electronic components. Good collaboration, communication and time management skills. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Ryanair Customer Service Agent

Armatis Polska Sp. z o.o.
09.2023 - Current
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Responded to customer calls and emails to answer questions about products and services.
  • Demonstrated high attention to detail, organization and management of multiple tasks and projects simultaneously.
  • Evaluated customer information to explore issues, develop potential solutions, and maintain high-quality service.

Electronic Employee 5th Level CCNL Metalworker

MARIO SCHIANO SRL
03.2021 - 12.2021

Electronic employee 5th level CCNL Metalworker
-Electronic office management
-R&D office (research and development)
-Technical assistance and maintenance of E-bikes at the point of sale
-SBP Project ("Smart Bike Production") MISE (Ministry of Development
Economic)
-Electronic PCB Design (Printed Circuit Board for IOT applications) prototyping.

Restaurant Waiter

Il Moro Food and Vibes
06.2021 - 09.2021
  • Answered customers' questions, recommended items, and recorded order information.
  • Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
  • Cultivated warm relationships with regular customers.
  • Remained calm and poised when dealing with difficult customers or during busy shifts.
  • Summer period job.

Optical Fiber Measurement Operator

Sisem SRL
06.2021 - 07.2021
  • Occasional Service:
  • Diagnosed and resolved hardware and software issues.
  • Resolved issues and escalated problems with knowledgeable support and quality service.
  • Fiber Optic network construction activities for Open Fiber account.
  • Participation in WALK-IN PHOTOGRAPHIC SURVEY activities & WALK OUT.
  • Georeferential software used to register optic fiber lines in Cadastre Map - PNIM(OpenFiber) and QGIS (GIS)

Purchasing Assistant

BD Electronics LTD
09.2018 - 10.2018
  • Maintained complete documentation and records of all purchasing activities.
  • Verified receipt of items by comparing items received to items ordered and resolved shipment order errors with suppliers.
  • Established and managed supplier and vendor relationships.
  • Maintained consistent email communication with stores and suppliers to confirm and track orders and verify price revisions on purchase orders.
  • Monitored incoming orders and tracked progress to meet deadlines.
  • Skills: Office IT support -CRM -Customer technical assistance

IT Technician

L&R Informatica-INCOMA MOBILITY
07.2018 - 08.2018
  • Maintained office PCs, networks and mobile devices.
  • Monitored systems in operation and quickly troubleshot errors.
  • Set up PCs, projectors and microphones for use in video conferencing rooms.
  • Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
  • Established, repaired and optimized networks by installing wiring, cabling and devices.
  • Tested and installed motherboards, processors, and graphics cards on desktops and laptops for corporate staff.
  • Refurbished PC systems and peripherals such as monitors, networking equipment, printers, and more.

Education

High School Diploma - Electronics Technology (Final Vote 95/100)

ITIS A.MONACO
Cosenza, CS, Italy
06.2020

B2 Cambridge - Cambridge Assesment English B2

PROFESSIONALLY SPEAKING
Cosenza, CS, Italy
08.2018

Skills

  • Microsoft Office
  • Problem Resolution
  • CRM Software
  • Customer Service
  • Programmable Logic Controllers
  • Install Hardware
  • Workstation Maintenance
  • Multitasking Abilities
  • Maintenance and Repair
  • PCB Design, Easy Eda , Altium
  • Electronic Prototypation
  • Microcontroller's and Microprocessor's Base Programming for IOT

Certification

  • B1 and B2 Cambridge
  • Photoshop Base and Intermedial use
  • Operations Safety
  • Easy Eda Base/intermedial PCB Design


Hobbies

  • Electronics
  • E-bikes
  • Cycling
  • Photography
  • Workstation Assembly
  • Travel

Languages

Italian
Native language
English
Upper intermediate
B2
Spanish
Intermediate
B1

Timeline

Ryanair Customer Service Agent

Armatis Polska Sp. z o.o.
09.2023 - Current

Restaurant Waiter

Il Moro Food and Vibes
06.2021 - 09.2021

Optical Fiber Measurement Operator

Sisem SRL
06.2021 - 07.2021

Electronic Employee 5th Level CCNL Metalworker

MARIO SCHIANO SRL
03.2021 - 12.2021

Purchasing Assistant

BD Electronics LTD
09.2018 - 10.2018

IT Technician

L&R Informatica-INCOMA MOBILITY
07.2018 - 08.2018

High School Diploma - Electronics Technology (Final Vote 95/100)

ITIS A.MONACO

B2 Cambridge - Cambridge Assesment English B2

PROFESSIONALLY SPEAKING
  • B1 and B2 Cambridge
  • Photoshop Base and Intermedial use
  • Operations Safety
  • Easy Eda Base/intermedial PCB Design


Jason Ruello