Summary
Overview
Work History
Skills
Education
Languages
Certification
Timeline
Generic
Julia Hope

Julia Hope

Summary

A communicative and dynamic customer service specialist with experience in the luxury sales industry. I possess excellent interpersonal skills, the ability to build relationships with customers, and maintain the highest service standards. I am organized, stress-resistant, and open to working in an international environment. Ready for new challenges, with a passion for travel and teamwork.


Overview

3
3
years of professional experience
1
1
Certification

Work History

Custome Service Assistant

Time Tend
03.2025 - Current
  • Assisted customers with selecting high-end watches, providing personalized recommendations and excellent customer service
  • Managed inventory, restocked display cases, and ensured the store was clean and well-organized
  • Resolved customer issues professionally, enhancing customer satisfaction and loyalty

Customer Service Assistant

Jewellery Shop "Yes"
02.2024 - 02.2025
  • Customer service and advising on the selection of jewelry, watches, and gemstones
  • Presentation and sale of high-quality jewelry products
  • Building relationships with customers and maintaining a high level of customer service
  • Taking care of product displays and the aesthetics of shop windows

Shop Assistant

Pastry House
11.2021 - 02.2024
  • Assisting customers by taking orders, providing recommendations, and ensuring excellent customer service
  • Maintaining order and organization of the pastry display and work area
  • Collaborating with the team to create seasonal and custom pastry designs for special occasions

Skills

  • Handling stressful situations
  • Ability to work in a team
  • Meticulous and devoted to the task assigned
  • Adaptable and flexible to the new cultures and surroundings

Education

October 2021- July 2025

Bachelor's Degree

Classic Philology

Uniwersytet Wrocławski,

Wrocław


September 2018 - April 2021

High School Diploma

II Liceum Ogólnokształcące 

im. Emilii Plater, Sosnowiec 


Languages

Polish
Native language
English
Upper intermediate
B2
Italian
Intermediate
B1

Certification

Fly High Academy,

Become Cabin Crew 2024


Timeline

Custome Service Assistant

Time Tend
03.2025 - Current

Customer Service Assistant

Jewellery Shop "Yes"
02.2024 - 02.2025

Shop Assistant

Pastry House
11.2021 - 02.2024

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Julia Hope