Rumbidzai Mafemba
Gdnask
Summary
I'm a diplomatic customer service professional experienced in defining and analyzing customer service requests to resolve issues as well as accurately documenting customer concerns. I'm also dedicated to maintaining a deep knowledge of products and promotions. Confident communicator recognized for consistently receiving excellent customer feedback.
Overview
6
6
years of professional experience
Work History
Ryanair Customer Service
Armatis
05.2023 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Remote Digital Marketing Intern
Richard Adams
01.2022 - 02.2023
- Advertising and Marketing, Market Research, Microsoft Office Proficiency, Customer Management Service (CMS)
Customer Service Representative
Georgidilla Stambiko
01.2021 - 10.2021
- Designing and implementing a strategic sales plan that expands the company's and ensures its strong base, Zendesk, Sales Force, Committed to driving customer satisfaction, Team Work
Travel Agent
Tapiwanashe Tandi
10.2018 - 01.2019
- Booking and Reservation of flights tickets, car rentals, hotels, Active listening skills, Microsoft Proficiency, Customer Service Skills, Customer Resource Service (CRS)
Education
Teaching English as a second language -
World Tesol Academy
Covent Garden, London09.2022
Bachelors Degree In Tourism and Hospitality Managemnt -
Wyższa Szkoła Społeczno-Przyrodnicza im. Wincentego Pola w Lublinie
Lublin, Poland07.2022
Skills
- ZENDEKS
- Microsoft proficiency
- CRM Software
- Customer management
- Consistency and Attentiveness
- Accuracy, responsibility
- Remarkable speed efficiency and pro activity
Home
Panienska, 3, Gdnask, Poland, 80-843
Personal Information
- Date of Birth: 07/12/1999
- Gender: Female
- Nationality: Zimbabwean
Timeline
Ryanair Customer Service
Armatis
05.2023 - Current
Remote Digital Marketing Intern
Richard Adams
01.2022 - 02.2023
Customer Service Representative
Georgidilla Stambiko
01.2021 - 10.2021
Travel Agent
Tapiwanashe Tandi
10.2018 - 01.2019
Teaching English as a second language -
World Tesol Academy
Bachelors Degree In Tourism and Hospitality Managemnt -
Wyższa Szkoła Społeczno-Przyrodnicza im. Wincentego Pola w Lublinie
Similar Profiles
FILIP NYCZFILIP NYCZ
Customer Service Agent at ArmatisCustomer Service Agent at Armatis
Nonhlanhla MoyoNonhlanhla Moyo
CUSTOMER CARE REPRESENTATIVE at ARMATIS-LCCUSTOMER CARE REPRESENTATIVE at ARMATIS-LC
Luis TembeLuis Tembe
Customer Support Specialist - Ryanair Project at Armatis-lcCustomer Support Specialist - Ryanair Project at Armatis-lc